These terms govern the use of umzigo.de — by somebody looking for a moving company, and by a moving company answering them. They are written to be read, so the short version is first and the detail follows it.
In force since 28. September 2026
This site is operated by:
Write to support@umzigo.com with anything arising out of these terms.
You describe your move once. We check the request, pass it to moving companies whose service area covers your pick-up address, and show you what they quote — on one page, side by side, with what people they have already moved thought of them.
That is the whole of it. We are an intermediary: we introduce you to companies and give you somewhere to compare them. We do not carry anything, drive anything, or supervise anybody who does.
There is no charge to you, at any point, and no account to create. You need to be old enough to enter into a contract to make any use of what the site produces.
Describe the move accurately. A quote is calculated from what you enter — the floor, the lift, the distance to the door, what is coming with you — so a request that significantly understates the job can mean the original quote cannot be held to. Where the situation on the day differs substantially from what was described, the company can ask for the quote to be adjusted, but any change has to be agreed with you — not simply charged.
A person reads every request before it goes anywhere. We may decline to pass on a request that is incomplete, that we do not believe is a real move, or that asks for something a mover should not be asked for.
Each quote is the company's own offer, at its own price, on the terms it applies to its own work. We pass it on as it was given. We do not check that a price is a good one and we do not stand behind it.
A quote is an estimate made without anybody having seen your flat. How long it stands, and what would change it, is between you and the company — ask them in the conversation attached to the quote, where the answer is written down.
A company may propose a different date from the one you asked for. Accepting that quote accepts the date with it.
When you accept a quote, a contract comes into being between you and that moving company, on its terms. Umzigo is not a party to it, not a guarantor of it, and not your agent in it.
Everything that follows from that contract is between the two of you: the work itself, what it finally costs, the date, damage, delay, insurance, cancellation and any complaint about any of it. Tell us anyway — we cannot settle it, but a company that keeps causing them does not stay on the site.
Until you accept a quote, the companies see the move and not you: the route, the date, roughly what is coming. You see each of them under a letter rather than a name. When you accept one, both sides are named to each other at once, because at that point they have a job to arrange with you.
Do not use the site to take a job off it. Asking a company for its direct number in order to arrange the same move privately costs you every protection that comes from it being written down here, and a company that solicits it can be removed.
Only somebody whose move actually went ahead through this site can review the company that did it. Every review is read before it is published, and one that names a person, gives out contact details or says something we cannot publish is not put up.
A review is the writer's own opinion of what happened to them. Publishing it is not us endorsing it. The company can reply once, underneath it.
This section applies to you if you hold a partner account.
"Checked" means we have checked the company and contact details it gave us against suitable documents or public registers. It does not mean Umzigo guarantees the quality of any individual job, quote or insurance.
We are responsible for running this site with reasonable care, and for what we ourselves do with what you give us. We are not responsible for the work of the companies listed on it, for what they quote, or for what they do or fail to do on the day.
Nothing here limits liability for death or personal injury caused by our negligence, for anything done deliberately or with gross negligence, or for anything else that cannot be limited by law. Your statutory rights as a consumer are not affected by any of this.
The site can be unavailable — for maintenance, or because something has broken. We do not promise it will be reachable at any particular moment, and a move that has to be arranged today is better arranged by telephone.
We may change these terms where the law requires it, our service changes, or there is some other good reason to. A change that matters is published here with the date it took effect and, for a partner account, told to you before it applies. A change does not apply retroactively, and does not touch a contract already concluded under the terms as they stood. If you do not accept a change, stop using the site.
We may suspend or close an account that breaks these terms, and a partner may close their own account at any time. Either way, whatever a booking already gave both sides is unaffected — including a commission already owed for a move that was already arranged.
German law applies. If you are a consumer, that does not take away the protection of the law of the country you live in.
We are not obliged to take part in dispute resolution proceedings before a consumer arbitration board, and we do not do so.
If any part of these terms turns out to be ineffective, the rest of them still stand.
We may check, restrict or remove a request, message, review or account where that is necessary to comply with the law or to stop a breach of these terms.
That can mean, in particular, false information, a fraudulent request, abusive use, unlawful content, spam, or an attempt to get around the commission.
Where we act against content or an account, we tell whoever is affected why, as far as the law allows and it is reasonable to do so.
If you think that was wrong, write to support@umzigo.com within six months of the decision and ask for it to be looked at again — that costs you nothing, and it is looked at by somebody qualified to judge it, not an automated system.
Separately from that, if a decision restricts or removes your content or account, you can also use the out-of-court dispute settlement bodies available to you under Article 21 of the Digital Services Act.