What we collect, why we are allowed to, who else sees it and how long we keep it. Asking for quotes means telling several moving companies where you live and what you own, so this says exactly who learns what, and when.
In force since 28. September 2026
The controller for the processing described here, within the meaning of Art. 4(7) GDPR, is:
For anything about your data, write to support@umzigo.com.
The quote form asks for the move and then for you:
The legal basis is Art. 6(1)(b) GDPR — steps taken at your request before entering into a contract. Without the addresses and the date there is nothing to quote for; without a way to reach you there is nowhere to send the quotes.
A request that has been checked goes to the moving companies whose service area covers your pick-up address. At that point each of them sees the move as described above. Your name and your telephone number are not part of what they see.
When you accept a quote, that one company is given your name and telephone number, because it now has a move to arrange with you. The companies you did not accept are told the move has gone and learn nothing further.
You can write to a company through the site before deciding. Those messages go to that company, and what you put in one is up to you.
The moving companies we pass a request to process the personal data they receive as independent controllers of their own, not as processors acting on our instructions. Their own privacy notices apply to what they do with it from there.
The contact form asks for your name, your email address and your message, and we keep them for as long as it takes to deal with what you wrote and to follow up on it. The legal basis is Art. 6(1)(f) GDPR, our interest in answering people who write to us; where your message is about a move, Art. 6(1)(b) GDPR.
A moving company that applies to join gives us its company name, contact name, email address, telephone number, business address and coordinates, its service radius, and its VAT number and commercial register entry where it has them. We use them to check the company is real, to decide which requests to show it, and to run the account. The legal basis is Art. 6(1)(b) GDPR, and Art. 6(1)(f) GDPR for the checking.
"Checked" means we have checked the company and contact details it gave us against suitable documents or public registers. It does not mean Umzigo guarantees the quality of any individual job, quote or insurance.
After a move you may be asked to review the company that did it. If you write one, the score, the text and the display name you choose are published on the site once we have read them. A first name and an initial is plenty, and what you put in that field is what the public sees. The legal basis is your consent, Art. 6(1)(a) GDPR, which you can withdraw at any time by writing to us, with effect for the future.
Running the site means other companies process some of this on our behalf, each under a contract that limits them to doing so on our instructions:
The following work differently: Google is not processing this on our instructions, but is itself responsible, under its own terms, for what it does with what it receives.
Google may process data outside the EU. Where it does, that transfer rests on the European Commission's standard contractual clauses.
This site sets two cookies of its own: one holding your session, which is what remembers a half-filled form and keeps you signed in, and one carrying the token that protects forms against being submitted from somewhere else. Both serve only functions necessary to provide the service you asked for; we do not use them for advertising or analytics.
reCAPTCHA and Google Maps are Google's, and neither loads until you use what it is there for — a form, or the address field. Reading a page without touching either loads neither of them. When one of them does load, Google receives your IP address and information about your browser, and may store or read information on your device.
If you are signed in to Google, your browser sends Google the cookies it already holds. Those are Google's own, set when you signed in to Google, and not set by this site.
reCAPTCHA and Google Maps are not advertising, load exactly as described above, and are not affected by anything below — what they process is limited to technical data such as your IP address and browser information either way.
This site also asks whether you agree to Google Ads measuring whether an ad led to a submitted request. Before you decide, Google still receives your IP address and basic technical information with each page you view, the same as any request to any server — but no cookie is set, and what is sent is not tied to you individually, only used in aggregate to judge ad performance. If you agree, Google additionally sets its own cookie and is told that a request was submitted, nothing about which one or who submitted it. That choice is itself remembered in a cookie for up to six months, which needs no consent to work — remembering a decision you made is not the same as tracking you, and you can change your mind at any time by clearing that cookie in your browser.
The same choice covers Google Analytics, which measures how the site is used: which pages are viewed, where visitors came from and how long they stay. Before you decide, it too receives only cookieless signals that are not tied to you and are used in aggregate. If you agree, Google sets its own cookies, which recognise your browser on later visits for up to two years, and learns which pages of this site you view.
Under the GDPR you can ask us for a copy of what we hold about you (Art. 15), to correct it (Art. 16), to delete it (Art. 17), to restrict what we do with it (Art. 18), and to hand it over in a portable form (Art. 20). Where processing rests on our legitimate interest you can object to it (Art. 21), and where it rests on your consent you can withdraw that consent at any time, which does not affect what was done before you did.
Write to support@umzigo.com and we will deal with it. If you are not satisfied, you can complain to a supervisory authority.
We update this page when what we do with data changes. The date at the top says which version you are reading.